396 Bet's Privacy Policy — Your data is our responsibility

396 Bet (396bet.pro) takes your privacy seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, and the steps we take to keep it safe.

This Privacy Policy applies to all 396 Bet services, websites, and mobile applications. By creating an account on our platform, you are considered to have accepted the terms of this policy.

We never sell or unauthorisedly share your personal information with third parties. 396 Bet believes that transparency and trust are the foundation of a lasting relationship.

396 Bet collects only the information necessary to deliver our services. Collecting unnecessary or excessive data goes against our policy. The types of information we collect are detailed below:

We never store your full payment card number or bank account details. All financial transactions are processed through secure third-party payment gateways.

396 Bet uses the information we collect solely for specific, legitimate purposes. We never sell your data to advertisers.

• Account Management: Your information is used for registration, login verification, and account security.
• Payment Processing: Financial information is used to securely process deposit and withdrawal transactions.
• Customer Support: Your contact information is used to resolve complaints and queries promptly.
• Promotions & Bonuses: Gaming history is analyzed to send personalized offers.
• Fraud Prevention: Device and IP information is used to detect multiple accounts and suspicious activity.
• Responsible Gaming: Gaming patterns are analyzed to identify users at risk of addiction and provide them with appropriate support.
• Legal Obligations: Required information is provided to meet regulatory authority requirements.
• Service Improvement: User behavior is analyzed to continuously improve the platform experience.

396 Bet does not sell your personal information to third parties. However, limited data may be shared with trusted partners in certain situations necessary for service delivery:

• Payment Provider: Payment providers such as bKash, Nagad, and Rocket receive only the information required to complete a transaction.
• Game Provider: Companies operating Live Casino and slots games only receive data related to the game session.
• Security Services: Fraud detection and cybersecurity providers receive limited data for risk analysis purposes.
• Legal Authorities: Information may be disclosed in response to a valid court order or lawful request from a regulatory authority.

Every partner we share data with is bound by a data protection agreement. They may only use that information for the specified purpose.

396 Bet uses cookies to enhance your experience on our website. Cookies are small text files stored in your browser that enable various site functions.

• Essential Cookies: Essential for maintaining login sessions and ensuring security. This cookie cannot be disabled.
• Functional Cookies: Stores your language preference, game settings, and other personalised experience data.
• Analytics Cookies: Used to understand which sections of the site users spend the most time on. This data is fully anonymized.
• Marketing Cookies: Used to show relevant promotions. You can opt out of these cookies at any time.

You can delete or disable cookies at any time through your browser settings. Please note that disabling essential cookies may prevent some key site features from working properly.

396 Bet uses industry-leading security technology to protect your personal and financial information. The core components of our security framework are outlined below:

• 256-bit SSL Encryption: Every data transfer on the website takes place through a fully encrypted channel.
• Two-Factor Authentication (2FA): An additional layer of security is available at login.
• Firewall & Intrusion Detection: Real-time threat monitoring is active.
• Regular Security Audits: Our systems are regularly audited by independent third-party experts.
• Data Masking: Sensitive information (such as payment numbers) is stored in masked form within the system.
• Staff Training: All our staff receive regular training on data protection.

Every user of 396 Bet has the following rights regarding their personal information:

• Right to Access Information: You can request a copy of the information we hold about you at any time.
• Right to Rectification: You have the right to request corrections to any inaccurate or outdated information.
• Right to Erasure: After closing your account, you may request deletion of your personal data (subject to legal retention requirements).
• Data Portability: You have the right to receive a copy of your data in a machine-readable format.
• Right to Object to Processing: You may opt out of your data being used for marketing purposes.
• Right to Withdraw Consent: You may withdraw your consent to data processing at any time.

To exercise any of these rights, please contact our support team. We will do our best to respond to your request within 30 business days.

396 Bet retains your personal information only for as long as required to provide our services or meet legal obligations.

• Active Account: All necessary information is retained for as long as your account remains active.
• Closed Accounts: Following account closure, transaction records are typically retained for up to 5 years for legal compliance purposes.
• KYC Documents: Identity verification documents are retained for up to 7 years after account closure.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• Communication Records: Records of conversations with the support team are retained for up to 2 years.

After the retention period expires, data is securely and permanently deleted or anonymized.

The 396 Bet platform uses third-party services such as game providers, payment gateways, and analytics tools. Each of these providers operates under its own privacy policy and adheres to its own data protection standards.

We only work with third parties that meet our data protection standards. We have formal agreements in place with each partner that clearly define the boundaries of data use.

For any questions, concerns, or complaints regarding the Privacy Policy, please contact our dedicated data protection team. We take all inquiries seriously.

• Email: [email protected]
• Response Time: We typically respond within 2–3 business days.
• Complaints Process: An initial response is guaranteed within 7 business days of receiving a complaint, with full resolution within 30 business days.